Helpful Hints







How can my privacy be protected when somebody scans the tag?

ANSWER: When you set up your profile, you get to determine how much contact information you want people to see. Suggestion, enter just your first name, and either just your phone number or email address, then submit.

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When I submit my Pet information, I get an error message that the number cannot be an integer, what does that mean?

ANSWER: The word integer means whole or correct numbers. Re-check the numbers and or letters and try again. It usually occurs when too many digits are entered or numbers are confused for letters.

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I am having trouble scanning my tag, what am I doing wrong?

ANSWER: Make sure you are not scanning under a bright light that reflects off the tag. Also, try moving your phone back-in-forth slowly until it focuses and records. If you still have problems, you may also try downloading a different QR Code Reader App on your phone.

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I loaded in my Pet's information, then submitted, When I scanned the tag it said no pet found?

ANSWER: Go back, enter the QR code number and Pet's name, then submit to make sure it loaded properly.

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When I scan my tag the location it shows on the map is miles away, what should I do?

ANSWER: Make sure your phone location setting is changed from the Navigation, to a GPS setting for Google Maps. A phone on the Navigation location setting uses cell towers, where a phone with the GPS location setting switched on uses satellites for accurate locations.

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